Veyna Jewels
Refund & Returns Policy
Handcrafted with care, Handled with honesty
Veyna Jewels
Refund & Returns Policy
Handcrafted with care
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Please note: We are not liable for any returns that were not notified to us within 2 business days of product receipt. Please review this policy carefully before making a purchase.
01
Return Process
1.
Notify us within 2 days / 48 hours of receiving your order. Email veynajewels@gmail.com or send us a message on Instagram.
2.
Before any return is arranged, you must send us a photograph of the product. Our team will review and decide whether the return is approved, at our discretion.
3.
Products may be returned within 14 days of receipt, only if found in damaged or defective condition. No exchanges are permitted in other cases.
4.
Once we receive your email and our Quality Control team authorises the return, it will be initiated.
5.
We will refund the full cost of the returned item. Courier charges are to be borne by the customer.
6.
This policy does not apply to order cancellations after 3 days of placing the order, or to custom / made-to-order items.
7.
Refunds are issued only after we receive the shipment in its original packaging.
8.
Where possible, Veyna Jewels will replace items free of charge. Otherwise, a gift card for the item value will be issued.
02
Refund Cases
Refunds are given for
- Genuine quality issues
- Packages lost in transit
- Wrong item shipped to you
No refunds will be given for
- Incorrect or outdated delivery address
- 3 failed delivery attempts by our courier
- Package refused by recipient
- Sizing issues, please review our size guides before ordering
- Products returned in a used or damaged condition
- Minor colour and design variation (all products are handmade using natural stones)
- Jewellery that is not faulty or damaged
- Failure to notify us within 2 days of receipt
- Made-to-order cancellations, 25% of product cost deducted, balance refunded